Roman Privacy Policy

Roman Casino is operated by Terdersoft B.V., a company registered in Curaçao under company number 164860, licensed by the Curaçao Gaming Control Board (GCB) under licence number 5536/JAZ. This page describes the personal data we collect from players, the purposes for which we process it, and the rights available to you. Terdersoft B.V. is not subject to UK GDPR or the Data Protection Act 2018; data processing is conducted in accordance with the operator’s own data-handling commitments and the requirements of the Curaçao GCB.

What information we collect

We collect personal data across several categories during registration, verification, and gameplay. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification requires government-issued identity documents, proof of address, and copies of payment methods used. We also collect gameplay data, including deposit and withdrawal records, bet history, session times, and game selections. Device and network data, such as IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We process personal data to provide the service, including account access, deposits, withdrawals, and gameplay. Regulatory obligations under the Curaçao GCB licence require us to conduct age verification, KYC checks before first cashout, and anti-money laundering transaction monitoring, including a 3x deposit playthrough requirement before withdrawal. We use data for security and fraud prevention, and to provide customer support through live chat and email. Where you have opted in, we may use your contact details to send marketing communications.

We share personal data with licensed payment processors, including Interdersoft, a wholly owned subsidiary of Terdersoft B.V. that handles financial processing on our behalf. Identity verification providers receive the documents you submit for KYC purposes. We may disclose data to the Curaçao Gaming Control Board when required under licence conditions, and to law enforcement or other authorities when legally obliged to do so. Your data may also be accessible to other companies within the Terdersoft B.V. group for operational and compliance purposes.

Data retention

We retain personal data for a minimum of five years following account closure, in line with anti-money laundering obligations applicable under our Curaçao licence. Transaction records and KYC documentation are kept for the same period to satisfy regulatory audit requirements. Certain data may be retained for longer where an ongoing legal obligation or dispute requires it.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our regulatory retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing based on legitimate interests, including direct marketing.
Portability: you can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details below. If you consider that our processing of your data is unlawful, you may raise a complaint with the relevant supervisory authority in your country of residence.

Contact us

Privacy queries can be directed to our support team by email at [email protected] , with a response provided within 24 hours. No dedicated Data Protection Officer has been publicly designated for Terdersoft B.V.; all data-related requests should be submitted to the support address above.