Roman Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Terdersoft B.V., the company registered in Curaçao under company number 164860, which operates Roman Casino under licence number 5536/JAZ issued by the Curaçao Gaming Control Board (GCB). This agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. Financial processing is handled by Interdersoft, a wholly owned subsidiary of Terdersoft B.V. By accessing or using any part of Roman Casino, you accept these terms in full.

About us and licensing

Roman Casino is operated by Terdersoft B.V., registered in Curaçao under company number 164860 and incorporated in September 2023. The casino holds a multi-scope licence (casino, sportsbook, and esports) issued by the Curaçao Gaming Control Board under licence number 5536/JAZ, covering international markets with the exception of jurisdictions explicitly restricted under these terms. Terdersoft B.V. operates a portfolio of online casino brands; Roman Casino is one of those brands, launched in August 2024. All contractual and regulatory obligations under these terms are the responsibility of Terdersoft B.V.

Account registration and eligibility

You must be at least 18 years of age to register an account and use any service on Roman Casino. Residents of the United States, the United Kingdom, France, the Netherlands, and any other jurisdiction listed as restricted in our registration flow are not permitted to open or hold an account. Only one account per person, household, IP address, and device is permitted; duplicate accounts may be closed and associated balances forfeited. You must provide accurate, complete, and current information at registration and update it promptly if it changes. Before we process your first withdrawal, you must complete KYC (Know Your Customer) verification, which may include identity documents, proof of address, and, at our discretion, a verification call. We reserve the right to refuse registration or close any account that breaches these conditions.

Deposits and withdrawals

We accept deposits via Visa, Mastercard, Skrill, Neteller, MiFinity, Apple Pay, Google Pay, Revolut, bank transfer and SEPA, Interac (Canada), and cryptocurrency including Bitcoin, Ethereum, USDT (TRC20 and ERC20), and Dogecoin. The minimum deposit is €20 for most methods; a minimum deposit of €15 qualifies for the welcome package. All non-EUR transactions are converted to EUR on arrival, which is our operating currency. The minimum withdrawal is €50, and withdrawals must be made to the same method used for the corresponding deposit where that method supports payouts. Casino-side withdrawal processing takes up to 72 hours, during which you may cancel a pending request; e-wallet and cryptocurrency withdrawals are typically completed within 24 hours, while card and bank transfer withdrawals may take 2–7 business days in total. Standard withdrawal limits are €2,000 per day, €5,000 per week, and €15,000 per month; wins exceeding €10,000 may be paid in monthly instalments of up to €10,000 each. Before any withdrawal is processed, your total deposits must have been wagered at least three times in accordance with our AML playthrough requirement.

Bonuses and promotions

Each promotion offered on Roman Casino is subject to its own specific terms, but the following standard rules apply across all bonuses unless a promotion states otherwise. Casino bonuses carry a wagering requirement of 35x the bonus amount, and sportsbook bonuses carry a wagering requirement of 5x; cashback bonuses carry a 1x wagering requirement. During any active bonus, the maximum permitted bet is €5 per round or spin (€10 for CAD and AUD accounts, €5 for CHF accounts); this limit applies to all wagers including in-game doubles and purchased bonus rounds. The maximum amount you may withdraw from bonus winnings is 10x the bonus amount, and free spin winnings are capped at €50 equivalent. Bonuses are sticky: real-money funds are wagered first, and the bonus balance is forfeited if it reaches zero before wagering is complete. Game contributions towards wagering are as follows: slots 100%, buy-feature rounds 50%, live roulette and blackjack 10%, instant win games 5%, and table games, scratch cards, and other live games 0%. We reserve the right to void bonuses and any associated winnings, and to close accounts, where we identify bonus abuse including but not limited to advantage play, deliberate feature delay, or placing large bets on low-contribution games after completing wagering.

Responsible gambling

We provide a range of responsible gambling tools including deposit limits, session time-outs, and self-exclusion. Full details of available tools and how to activate them are set out on our dedicated Responsible Gambling page. Self-exclusion requests submitted via support are processed promptly; during any active self-exclusion period, you may not open a new account or receive promotional communications.

Dispute resolution

If you have a complaint, contact our support team in the first instance via live chat or by email at [email protected] ; our team is available 24 hours a day, seven days a week. If your complaint is not resolved at first contact, you may request escalation to a senior member of our team, and we will provide a substantive response within 7 days of receiving the escalated complaint. We will endeavour to resolve all complaints within 30 days of the initial submission. If a complaint remains unresolved after exhausting our internal process, you may escalate the matter to the Curaçao Gaming Control Board, which is the licensing regulator for Roman Casino.

Changes to terms

We may update these Terms and Conditions at any time, and we will notify you of material changes by email or by a notice posted on the website, stating the date on which the revised terms take effect. Continued use of Roman Casino after the effective date of any update constitutes your acceptance of the revised terms.